Known Issues - as of
Service Pack 3
Running Reports from
Text
SP3 contains a bug that prevents some users from running Reports
directly from Text. Use the Reporting Center to run reports when using
Text, or use Visio to access SI4 legacy reports. Click here for more information on
how to fix.
Installation
Upgrade from SP2
Customers that choose to upgrade to SP3 must perform the update on the
server and all desktop installs. Click here
for more information.
Visio
Installation
When
installing Visio from the Install Wizard you may be prompted to reboot
your machine after the Visio installation is complete. After your system
reboots you can restart the Install Wizard from the Start menu
(D-Tools->Install Wizard) and proceed with the installation of System
Integrator 5.
Typical
Installation
If
you choose a Typical desktop installation, the AutoCAD add-in will be
installed if the system detects the presence of AutoCAD 2006 or 2007.
Also, LinkTools will not be installed if you choose Typical. Select Custom
or Complete to install these applications if needed.
Required
Pre-Requisites
SI5
requires .NET2.0, .NET3.0, and WSE3.0 add-ons from Microsoft. These are
included on the CD and will be installed if
needed.
Project
Files
Project Files and
Folders
Do
not use Windows explorer to manage the files in your project
directory.
The Navigator has functions for importing, renaming, and archiving your
project files which should be used for this. Using Windows explorer to
perform these tasks may cause instability and loss of
data.
Do not set your default SI5 project folder to either of these
folders:
·
The same
folder as your SI4 projects folder. This could
lead to loss of SI4 project data and instability in SI5.
·
Desktop.
This may cause
system instability.
Do
not store project files (*.dtl) directly in the default project
folder.
This will cause instability. Each project should be stored in its own
subfolder.
Service Pack 3 implements
changes to the way metric projects are stored (bulk wire data is stored
in meters rather than feet). For this reason, metric projects created
in Service Pack 2 or earlier will be converted when first opened in
SP3. Once converted, these projects should not be opened in a pre-SP3 version
or the data may become corrupted (particularly bulk wire lengths and
prices). It is highly
recommended that all users with metric projects upgrade to SP3 to avoid
this difficulty.
Delete Projects Not
Available
It
is currently not possible to delete projects. Use the Archive Project
feature so that undesired projects do not appear in your project
grid. Delete projects will be available in a future
release.
Registration
Internet
Connection Needed Once Every 30 Days
You
must connect to the internet at least once every 30 days to update your
software license. You will see a message reminding you when you have 5 or
fewer days remaining.
Database
Backup
Use a Standard
Database Backup Tool To Backup Server
Databases
While
SI5 does provide a server backup tool via the Admin Console, it is
recommended to use existing third-party applications designed for this
purpose. We recommend SQL Server Management Studio Express, which can be
downloaded for free at the following address:
Sample
Projects and Reports
Sample
Projects are available for download by clicking on the following link:
http://downloads.d-tools.com/si5/documents/download_projects.pdf
New and
Updated Reports are available for download by clicking on the following
link: http://downloads.d-tools.com/si5/documents/download_reports.pdf
AutoCAD
D-Tools AutoCAD
Menu is Hidden if Adobe Acrobat is
Installed
To get the
D-Tools menu back, type ‘dtshowmenu’ at the command line from within
AutoCAD. If you get the message that this is an unknown command, the
D-Tools SI5 AutoCAD interface did not get installed. Try Modifying your
installation via the control panel, or contact D-Tools support for
assistance.
AutoCAD Sheet
Sets Not Available
SI5 does not
use sheet sets to manage project files. Use the Navigator for
this.
MMPD
MMPD Export
Converts Model Numbers to Dates in Excel
2003
When
exporting product data from MMPD to Excel 2003, values that appear similar
to dates (e.g. 5-17) will be imported as a date (e.g. May 17, 2007). This
is a known Excel 2003 issue.
Product Grid Slow
When Many Products Selected
The
MMPD product grid will run slowly when more than 300 products are
selected. Try selecting fewer than 300 rows at a time for best
performance.
Format Active
Field Only Works When Admin Settings are Set to
“None”
The
Format Active Field function in the Product Properties dialog will only
work if the formatting settings for this field are set to “None”. Go to
MMPD > Admin > Formatting to set this for individual data
fields.
Navigator
Limit of 4 Staff
Types
There
are a fixed number of four staff types in SI5. These can be renamed but
not deleted or added to.
Owner Field Not
Available via Navigator
The
Owner field of a project is not accessible via the Navigator. You must
open the project in Text, Visio, or AutoCAD to access this field. This
will be fixed in a future release.
Global Markup
Setting Not Available
There
is no global setting for price markup like there is for margin. Markup can
be set by product and/or phase.
Reporting
Center and Reports
Save Project
Prior to Running Reports
Projects
must be saved in order to run reports on the latest version. You will be
prompted to do this if you have not already.
Reporting Center
Project Grid Does Not Update
Automatically
If you have theReporting
Center
Export to Rich
Text Format Causes Images to Size
Irregularly
When
using the export to rich text feature in the
Reporting
Center
Export to Rich
Text Format Causes Large File Size
Files
exported to rich text format tend to be very large, which may cause them
to open slowly.
Schematics
Moving I/O’s Up
and Down On Schematic Disconnects
Wire
If
you change the order of an input or output on a schematic (move it up or
down in the I/O list for that product), it will disconnect any wires
connected to it. This will be fixed in a future
release.
Text/PDM
Project Explorer
Does Not Update Automatically
If
you are working in a project and add or modify your product database using
MMPD, hit the Refresh button to see the new products in the Product
Explorer.
Scroll Bar on
PDM
Rarely,
the scroll bar on the Product Data Matrix will get too large, making it
unusable. Clicking on the Refresh button usually corrects
this.
Assigned To Field
Not Available in Projects
The
Assigned To field of a project is not available from within Text, Visio,
or AutoCAD. Use the View Project Information feature in the Navigator to
access this field. Will be corrected in a future
release.
Export to HTML
Runs Very Slowly
The
Export to HTML feature runs very slowly at this time. Be patient as it
will finish eventually. We are looking at improving this for a future
release.
SDK
Address 2 Field
Not Included in SDK
The
client address 2 field is not exported via the Software Developers
Kit.
Other
Error Message If
Adobe Reader Not Installed When Viewing Installation
Guide
If
you do not have Adobe Acrobat reader installed and click on Open Install
Guide from the Installation Wizard, you will get an error message. Click
on Continue to ignore this error, or install Acrobat reader (available
online for free) to view and print this file.
SI4 to SI5
Conversion
SI4 Licenses
Expire 180 Days After SI5 is
Installed
If
you are upgrading from a previous version of System Integrator, the
licenses for your previous versions will expire 180 days after you install
SI5 and will not be available after that date. Contact D-Tools support if
this is a problem.
SI5 Does Not
Allow Duplicate Wire Connections
When
converting SI4 projects to SI5, you may be prompted to choose which wire
connection you wish to keep. This is because SI5 only allows an individual
wire to be connected to one input and one output. SI4 did not have this
restriction, so if you have connected the same wire to different I/O’s you
will see this prompt on project conversion.
SI4 Projects Only
Import Current Revision
When
importing an SI4 project, only the current revision will be imported.
Revision information from SI4 is not imported.
Can’t Open SI4
and SI5 Visio (or AutoCAD) at the same
time
It
is not possible to open an SI4 Visio file at the same time as an SI5 Visio
file. The same applies to AutoCAD. This is because SI4 and SI5 load
different menus and commands, and only one can be present at a
time.
Projects Can Be
Reassigned On Import
When
importing SI4 projects, the importing user can reassign the creator of the
project. This may prevent other users who do not have the Edit All
Projects permission from opening the project, even if they were the
creator in SI4.
No Sales And Work
Order Reminders Within Projects
Products
that are included in Sales and/or Work Orders no longer show notification
of this when viewed from within Text, Visio, or AutoCAD. This may be added
back in a future release.
Zone name cannot
be changed in SI5
In
SI4, you could change the name of the “Zone” field to be anything you
want. This capability is no longer available in SI5. If you copy over your
SI4 Master Table at install, your SI4 setting will persist. Otherwise you
can edit this directly in your MasterTable.mdb file. Contact D-Tools
support for assistance with this.
Running Reports from
Text
SP3 contains a bug that prevents some users from running Reports
directly from Text. Use the Reporting Center to run reports when using
Text, or use Visio to access SI4 legacy reports. Click here for more information on
how to fix.
Running Reports from
TextInstallation
Upgrade from SP2
Customers that choose to upgrade to SP3 must perform the update on the
server and all desktop installs. Click here
for more information.
Required
Pre-Requisites
SI5
requires .NET2.0, .NET3.0, and WSE3.0 add-ons from Microsoft. These are
included on the CD and will be installed if
needed.
Project
Files
Project Files and
Folders
Do
not use Windows explorer to manage the files in your project
directory.
The Navigator has functions for importing, renaming, and archiving your
project files which should be used for this. Using Windows explorer to
perform these tasks may cause instability and loss of
data.
Do not set your default SI5 project folder to either of these
folders:
·
The same
folder as your SI4 projects folder. This could
lead to loss of SI4 project data and instability in SI5.
·
Desktop.
This may cause
system instability.
Do
not store project files (*.dtl) directly in the default project
folder.
This will cause instability. Each project should be stored in its own
subfolder.
Service Pack 3 implements
changes to the way metric projects are stored (bulk wire data is stored
in meters rather than feet). For this reason, metric projects created
in Service Pack 2 or earlier will be converted when first opened in
SP3. Once converted, these projects should not be opened in a pre-SP3 version
or the data may become corrupted (particularly bulk wire lengths and
prices). It is highly
recommended that all users with metric projects upgrade to SP3 to avoid
this difficulty.
Delete Projects Not
Available
It is currently not possible to delete projects. Use the Archive Project feature so that undesired projects do not appear in your project grid. Delete projects will be available in a future release.
Registration
Internet
Connection Needed Once Every 30 Days
You
must connect to the internet at least once every 30 days to update your
software license. You will see a message reminding you when you have 5 or
fewer days remaining.
Database
Backup
Use a Standard
Database Backup Tool To Backup Server
Databases
While
SI5 does provide a server backup tool via the Admin Console, it is
recommended to use existing third-party applications designed for this
purpose. We recommend SQL Server Management Studio Express, which can be
downloaded for free at the following address:
Sample
Projects and Reports
Sample
Projects are available for download by clicking on the following link:
http://downloads.d-tools.com/si5/documents/download_projects.pdf
New and
Updated Reports are available for download by clicking on the following
link: http://downloads.d-tools.com/si5/documents/download_reports.pdf
AutoCAD
D-Tools AutoCAD
Menu is Hidden if Adobe Acrobat is
Installed
To get the
D-Tools menu back, type ‘dtshowmenu’ at the command line from within
AutoCAD. If you get the message that this is an unknown command, the
D-Tools SI5 AutoCAD interface did not get installed. Try Modifying your
installation via the control panel, or contact D-Tools support for
assistance.
AutoCAD Sheet
Sets Not Available
SI5 does not
use sheet sets to manage project files. Use the Navigator for
this.
MMPD
MMPD Export
Converts Model Numbers to Dates in Excel
2003
When
exporting product data from MMPD to Excel 2003, values that appear similar
to dates (e.g. 5-17) will be imported as a date (e.g. May 17, 2007). This
is a known Excel 2003 issue.
Product Grid Slow
When Many Products Selected
The
MMPD product grid will run slowly when more than 300 products are
selected. Try selecting fewer than 300 rows at a time for best
performance.
Format Active
Field Only Works When Admin Settings are Set to
“None”
The
Format Active Field function in the Product Properties dialog will only
work if the formatting settings for this field are set to “None”. Go to
MMPD > Admin > Formatting to set this for individual data
fields.
Navigator
Limit of 4 Staff
Types
There
are a fixed number of four staff types in SI5. These can be renamed but
not deleted or added to.
Owner Field Not
Available via Navigator
The
Owner field of a project is not accessible via the Navigator. You must
open the project in Text, Visio, or AutoCAD to access this field. This
will be fixed in a future release.
Global Markup
Setting Not Available
There
is no global setting for price markup like there is for margin. Markup can
be set by product and/or phase.
Reporting
Center and Reports
Save Project
Prior to Running Reports
Projects
must be saved in order to run reports on the latest version. You will be
prompted to do this if you have not already.
Reporting Center
Project Grid Does Not Update
Automatically
If you have the
Export to Rich
Text Format Causes Images to Size
Irregularly
When
using the export to rich text feature in the
Export to Rich
Text Format Causes Large File Size
Files
exported to rich text format tend to be very large, which may cause them
to open slowly.
Schematics
Moving I/O’s Up
and Down On Schematic Disconnects
Wire
If
you change the order of an input or output on a schematic (move it up or
down in the I/O list for that product), it will disconnect any wires
connected to it. This will be fixed in a future
release.
Text/PDM
Project Explorer
Does Not Update Automatically
If
you are working in a project and add or modify your product database using
MMPD, hit the Refresh button to see the new products in the Product
Explorer.
Scroll Bar on
PDM
Rarely,
the scroll bar on the Product Data Matrix will get too large, making it
unusable. Clicking on the Refresh button usually corrects
this.
Assigned To Field
Not Available in Projects
The
Assigned To field of a project is not available from within Text, Visio,
or AutoCAD. Use the View Project Information feature in the Navigator to
access this field. Will be corrected in a future
release.
Export to HTML
Runs Very Slowly
The
Export to HTML feature runs very slowly at this time. Be patient as it
will finish eventually. We are looking at improving this for a future
release.
SDK
Address 2 Field
Not Included in SDK
The
client address 2 field is not exported via the Software Developers
Kit.
Other
Error Message If
Adobe Reader Not Installed When Viewing Installation
Guide
If
you do not have Adobe Acrobat reader installed and click on Open Install
Guide from the Installation Wizard, you will get an error message. Click
on Continue to ignore this error, or install Acrobat reader (available
online for free) to view and print this file.
SI4 to SI5
Conversion
SI4 Licenses
Expire 180 Days After SI5 is
Installed
If
you are upgrading from a previous version of System Integrator, the
licenses for your previous versions will expire 180 days after you install
SI5 and will not be available after that date. Contact D-Tools support if
this is a problem.
SI5 Does Not
Allow Duplicate Wire Connections
When
converting SI4 projects to SI5, you may be prompted to choose which wire
connection you wish to keep. This is because SI5 only allows an individual
wire to be connected to one input and one output. SI4 did not have this
restriction, so if you have connected the same wire to different I/O’s you
will see this prompt on project conversion.
SI4 Projects Only
Import Current Revision
When
importing an SI4 project, only the current revision will be imported.
Revision information from SI4 is not imported.
Can’t Open SI4
and SI5 Visio (or AutoCAD) at the same
time
It
is not possible to open an SI4 Visio file at the same time as an SI5 Visio
file. The same applies to AutoCAD. This is because SI4 and SI5 load
different menus and commands, and only one can be present at a
time.
Projects Can Be
Reassigned On Import
When
importing SI4 projects, the importing user can reassign the creator of the
project. This may prevent other users who do not have the Edit All
Projects permission from opening the project, even if they were the
creator in SI4.
No Sales And Work
Order Reminders Within Projects
Products
that are included in Sales and/or Work Orders no longer show notification
of this when viewed from within Text, Visio, or AutoCAD. This may be added
back in a future release.
Zone name cannot
be changed in SI5
In
SI4, you could change the name of the “Zone” field to be anything you
want. This capability is no longer available in SI5. If you copy over your
SI4 Master Table at install, your SI4 setting will persist. Otherwise you
can edit this directly in your MasterTable.mdb file. Contact D-Tools
support for assistance with this.
